The company has since corrected the error
At this point, anyone who uses Uber should understand what surge pricing is. When there are more riders requesting rides than drivers in the area, Uber raises its prices. But while you might expect to pay as much as 10 times the normal fare on a particularly busy night, surely Uber would never expect you to pay 1,000 times that rate, right?
According to The Comeback, that’s exactly what happened to Toronto rider Hisham Salama. Salamatweeted a screenshot showing that after using the app to take a 21-minute ride across part of the city, he had been charged a whopping $18,518.50. At current exchange rates, that works out to a little more than $14,300 in U.S. dollars, which sounds ever so slightly less egregious. But still. The Comeback estimates that the ride should cost him about $10 to $12 (U.S.) without surge pricing.
As you can see, not only did Uber charge Salama an insane amount of money for such a short trip, it then stood by that charge. Luckily for Salama (and Uber’s public relations department), Uber eventually refunded the charge.
“There was a an error and we have provided a full refund. We sincerely apologize to this rider for his experience,” a spokesperson told The Comeback. “We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred.”
Source: The Comeback
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